Refunds & Cancellations Policy 

Last updated: December 14, 2025

At Already Doing It, we aim to provide a fair, transparent process for session cancellations, no-shows, late arrivals, and refunds. This policy applies to all paid sessions booked through our platform, including payments via Stripe or redeemed using promotional codes.

1. Summary of Refunds

Full refund
A full refund is available if:

• You cancel at least 48 hours before the scheduled session (using the cancellation process outlined below), or
• The mentor cancels the session, or
• The mentor is unable to deliver the session as booked, or
• You raise a valid issue within 48 hours after the session has ended, and the refund request is approved following review.

No refund
Refunds will not be issued if:

• You cancel less than 48 hours before the session start time,
• You fail to follow the correct cancellation process,
• You do not attend the session (no-show),
• You raise a refund request more than 48 hours after the session has ended,
• You breach platform rules, including safeguarding requirements (for example, being under 18 without a parent or guardian present at the start of the session).

2. Mentor Session Late Policy

To ensure fairness for both mentors and mentees:

Mentee late arrival:

• Mentors must wait at least 15 minutes after the session start time to give the mentee a chance to join.
• Mentors should log a screenshot of the mentee’s absence and mark the session as “No Show” in their dashboard.
• If the mentee arrives after 15 minutes, the mentor is not required to extend the session beyond the originally scheduled duration. Mentors will not be paid extra if they voluntarily extend the session.

Mentor fails to attend:

• If the mentor is more than 10 minutes late but is able to the fulfil the full time of the booked mentor session, the mentee has the choice to either proceed with the session, or cancel it and request a refund.
• If the mentor does not join within 15 minutes of the session start time (and the mentee decides not to continue with the session) or leaves the meeting early, the mentee is entitled to a full refund. Evidence may be requested in this scenario. 
• The mentor will not be paid in the case of an eligible refund.

3. Session Cancellations by Mentors

• If a mentor needs to cancel a session, a full refund will be issued to the mentee.

4. Technical/Internet Issues

Mentor connectivity issues:

• Mentors must attempt to rejoin immediately if disconnected.
• If the session is disrupted for more than 5 minutes and cannot be completed will the full time booked, the mentee is eligible for a full refund.

In this case, the mentor will not be paid for the session.

Mentee connectivity issues:

• If the mentee experiences internet problems, this is not the mentor’s responsibility. The mentor will however remain available for the session during the allotted booked slot in case the mentee is able to rejoin.  
• The mentor will still be paid for the session, even if the session is shortened.

5. Cancellation & Refund Process

In order for cancellations to be accepted and refunds to be processed, the following must take place:

1. The cancellation must be made via the customer dashboard. Please see our How to Access Your Session page for more details. 
2. You must also notify us via email at: hello@alreadydoingit.co.uk.

3. Refund requests must be made within the 48-hour period to be eligible.

6. Sessions Redeemed with Promo Codes

Sessions booked using a promotional code or voucher follow the same cancellation and refund rules as paid sessions.

7. Contact

For any questions about cancellations, no-shows, or refunds, please contact:
Email: hello@alreadydoingit.co.uk